Pocket Labs

Terms of Service

Pocket Labs Terms

These terms govern your use of Pocket Labs and are designed to align with CDP/CPD quality and learner-protection standards.

Pocket Labs is operated by Pocket Studios Group Ltd, a company registered in England and Wales under company number 17339787. Registered office: Office 2011, 321-323 High Road, Essex, RM6 6AX, UK.

Last updated: May 21, 2026

Standard Terms of Service

Acceptance of Terms

  • By accessing or using Pocket Labs, you agree to these Terms of Service.
  • If you do not agree with any part of these terms, you should not use the platform.

Eligibility and Accounts

  • You must provide accurate information when creating or using your learner account.
  • You are responsible for maintaining account confidentiality and all activity under your account.
  • Pocket Labs may suspend access if account misuse, fraud, or policy breaches are identified.

Learning Use and Conduct

  • Course materials and assessments must be used for legitimate personal learning purposes.
  • Cheating, impersonation, plagiarism, certificate misuse, or disruptive behavior is prohibited.
  • You must follow classroom and online assessment rules published by Pocket Labs.

Assessment, Results, and Certification

  • Assessment decisions are made against course learning outcomes and internal quality standards.
  • Certificates are issued only when all academic and conduct requirements are met.
  • Appeals, complaints, and malpractice investigations follow Pocket Labs procedures.

Reasonable Adjustments and Accessibility

  • Pocket Labs supports reasonable adjustments and special consideration requests where appropriate.
  • Requests should be submitted within required timelines and must not compromise assessment integrity.

Privacy and Data Protection

  • Pocket Labs processes personal data under Data Protection Act 2018 and GDPR-aligned principles.
  • Data is processed lawfully, securely, for specified purposes, and retained only as necessary.
  • Learners may request access, correction, restriction, objection, or deletion where legally applicable.

Intellectual Property

  • All course content, branding, documents, and platform materials are owned by Pocket Labs or licensed to Pocket Labs.
  • You may not copy, redistribute, publish, or commercially exploit materials without written permission.

Service Availability and Changes

  • Pocket Labs may update content, features, schedules, and policies to maintain quality and compliance.
  • Access may be temporarily interrupted for maintenance, security, or legal reasons.

Limitation of Liability

  • Pocket Labs provides services in good faith and with reasonable skill and care.
  • To the extent allowed by law, Pocket Labs is not liable for indirect or consequential losses from platform use.

Termination

  • Pocket Labs may restrict or terminate access where terms, assessment integrity, or safeguarding requirements are breached.
  • Relevant records may be retained where required for compliance, quality assurance, or legal obligations.

CDP/CPD Compliance Policy Summary

The following summaries are adapted from your policy templates. Any placeholder references to company name are applied as Pocket Labs, operated by Pocket Studios Group Ltd.

  • Appeals Policy

    Source template: Appeals_Policy.docx

    • Formal learner appeals are supported for assessment decisions, reasonable adjustment outcomes, and final course results.
    • Appeals must be raised promptly, with a documented process and evidence-based review.
    • Internal quality assurance review timelines and escalation routes are defined.

  • Complaints Policy

    Source template: Complaints_Policy.docx

    • Complaints are treated as service-improvement feedback and handled confidentially.
    • Early resolution is encouraged, with formal escalation and recorded outcomes when needed.
    • Assessment decision disputes are redirected to the appeals pathway.

  • Course Content Review Policy

    Source template: Course_Content_Review_Policy.docx

    • Course content is reviewed at least annually for relevance, accuracy, and outcome alignment.
    • Subject specialists and legal review are used for technical and legal correctness.
    • Findings are documented and actioned through defined review windows.

  • Data Protection Act Policy

    Source template: Data_Protection_Act_Policy.docx

    • Pocket Labs applies data minimization, lawful processing, retention limits, and security controls.
    • Learner rights include transparency, access, rectification, erasure, restriction, and objection as applicable.
    • Data governance, impact assessments, and accountability processes are maintained.

  • Equal Opportunities Learner Charter

    Source template: Equal_Opportunities_Learners_Charter.docx

    • Admissions and delivery are intended to be open, fair, and non-discriminatory.
    • Learners are entitled to respectful treatment, support, and a safe learning environment.
    • Learners are expected to engage respectfully and follow safe conduct requirements.

  • Malpractice Policy

    Source template: Malpractice_Policy.docx

    • Academic and administrative malpractice is defined and investigated seriously.
    • Reports must be submitted quickly with supporting evidence where available.
    • Sanctions can include warnings, removal from course, employment action, and regulator notification.

  • Reflective Practice Record

    Source template: QP014_Reflective_Practice_Nov19_1.docx

    • Learners are encouraged to document learning reflection, workplace application, and next learning steps.
    • Reflective practice supports continuous professional development outcomes.

  • Evaluation Form

    Source template: QP015_Evaluation_Nov19_1.docx

    • Learner evaluations collect quality ratings, usefulness, and improvement suggestions.
    • Feedback is used to improve programme design, delivery, and learner experience.

  • Reasonable Adjustments Policy

    Source template: Reasonable_Adjustments_Policy.docx

    • Reasonable adjustments and special considerations are supported within defined timelines.
    • Adjustments must not provide unfair advantage or compromise assessment validity.
    • Case-by-case decisions are made based on evidence and practical suitability.

  • Responsible Marketing Procedure

    Source template: Responsible Marketing Procedure.docx

    • Marketing communications must be lawful, truthful, fair, and not misleading.
    • Pocket Labs avoids harmful, discriminatory, or unverified promotional content.
    • Compliance reviews apply to internal teams and third-party marketing partners.

  • Safeguarding Learner Policy

    Source template: Safeguarding_Learner_Policy.docx

    • Pocket Labs prioritizes safeguarding of children, young people, and vulnerable adults.
    • Staff checks, safe recruitment, risk assessment, and reporting workflows are mandated.
    • Concerns are documented quickly and urgent risk cases are escalated immediately.